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Your ec67 account works with bKash, Upay and Nagad — the wallet routes most used for account funding in Bangladesh. Every deposit and withdrawal you make is recorded in your account history so you can match it against your wallet statement at any point.
Opening the cashier section of your account is where the deposit path starts. We support bKash, Upay and Nagad as wallet routes, so you can move money from a wallet you already use daily.
Log in and navigate to the deposit section inside your account area. The cashier shows the available wallet options and the current minimum amount for each route.
Select bKash, Upay or Nagad from the method list. The screen will show the account number or QR code to send your payment to — use exactly what is displayed.
Type in the amount and copy the reference or transaction ID shown on screen into your wallet app. The reference is how we match your payment to your account.
Submit the payment in your wallet app. Once confirmed, your ec67 balance reflects the deposit. Check the transaction history tab if the balance has not updated as expected.
Withdrawals follow a straightforward path from your account balance back to the wallet you choose. We ask that the wallet number you withdraw to matches the one you used to deposit — this is standard practice to protect your funds and keep the account trail clean.
Navigate to the withdrawal area inside your account. Review the minimum and any conditions shown there before entering an amount — these reflect current account rules, not a fixed published figure.
Choose bKash, Upay or Nagad. The wallet number you enter must match the verified number on your account to avoid a mismatch that could delay the transfer.
Type the withdrawal amount within the range shown on screen and confirm. Your account will show a pending status while the request is being processed on our end.
The transaction history tab shows the live status of your withdrawal. If it does not move to completed within the timeframe displayed, reach our support team with the reference number.
At certain points — typically before a first withdrawal or when account activity triggers a review — your account area will display fields asking you to confirm identity details. We do not prescribe a fixed document list here because the fields shown in your account depend on the current verification requirements at the time. Follow only what the account screen asks for.
Your account has a dedicated verification or identity section. Open it to see which steps are complete, which are pending and what the current outstanding requirement is — rather than assuming a standard document set.
Each field in the verification screen has a specific format required. Enter only what is asked. If a field requests a wallet number, it should match the wallet you registered with and use for deposits.
If the account screen requests an image or document, upload it through the interface shown — not via email or social media. Blurry or cropped uploads are a common cause of a delayed review.
If a verification step is not advancing or a field is unclear, reach support with your account reference. They can tell you what the current requirement is without you needing to resubmit anything already accepted.
The payment routes configured on your account cover the mobile wallets Bangladeshi depositors use most. bKash and Upay are the two most commonly selected for account funding. Nagad and bank transfer are available as alternatives. Each method has its own minimum and reference format — check the cashier screen for the current details rather than relying on a cached amount from a previous visit.
Mobile wallet deposits and withdrawals via bKash. Enter the account number shown in the cashier and use the transaction reference to link the payment to your account.
Upay transfers follow the same cashier path as bKash. Select Upay from the method list and follow the fields shown — amount, reference and wallet number.
Nagad is available as a deposit and withdrawal route. The cashier screen shows the Nagad number to send to; copy the reference into your Nagad app before confirming.
Bank transfer is available for accounts where this route has been enabled. Check the cashier for current availability and the account details required for a local bank payment.
Every payment you make through bKash, Upay or Nagad generates a transaction ID in your wallet app. That same ID — or a reference we assign — appears in your ec67 transaction history. Keeping these two records side by side is the quickest way to resolve any question about a deposit or withdrawal.
Every cashier action generates a reference number. This number links your wallet payment to your account record. Copy it at the time of deposit or withdrawal and keep it until the status shows completed.
Account history uses three status labels: pending means the payment is being matched, completed means the balance has updated, and under review means a check is in progress. Do not resubmit while status is pending.
The account history tab shows all deposit and withdrawal activity in date order. Filter by date or method to find a specific transaction. This is the record to open first before contacting support.
Hold onto the wallet app confirmation screenshot and the reference number shown in the cashier until the transaction shows completed in your account. These two pieces are what support needs if a query arises.
Account and transaction security on ec67 rests on a few consistent practices rather than vague assurances. We verify wallet ownership at the account level so that the number sending funds matches the number on record — this is a practical check that reduces the chance of a misdirected payment.
Before logging in or depositing, confirm the address bar shows ec67. Fraudulent sites mimic the appearance of a real account page. A domain mismatch is the first signal to close the tab and contact support.
We require that the wallet number used for deposits and withdrawals matches the verified number on your account. This one-to-one match is a protection step — not a restriction — that keeps your funds on a known path.
Your account password and wallet PIN are never requested by ec67 support. If any message — on any channel — asks for these, treat it as unauthorised. Use only the account area to update your credentials.
For any transaction question, disputed balance or account access issue, reach support through the contact route shown inside your account or on ec67. This is the only verified channel for account-level queries.
The questions below cover the deposit and withdrawal situations that come up most often for accounts in Bangladesh. If your situation is not covered here, the support route shown inside your account is the right next step.
Your ec67 account supports bKash, Upay and Nagad for deposits, with bank transfer also available where enabled. Open the cashier section to see which methods are currently active for your account and the minimum amount for each.
Check the transaction history tab in your account first. If it shows pending, allow the matching window described on the confirmation screen. If it remains pending after that, contact support with the bKash transaction ID and the cashier reference number you were given.
The withdrawal wallet number must match the verified number registered on your account. If you need to update your wallet number, check whether the account area has a wallet management section or contact support before submitting a withdrawal.
The account verification tab shows the current status of any outstanding checks. If a review step is required, the screen will display the specific fields to complete. Do not submit documents through any channel not specified in the account.
Minimum amounts are shown in the cashier at the time you select a method. We do not publish a fixed figure here because these can change — check the cashier screen for the current minimum before sending a payment.
Open the transaction history tab and note the reference number for the pending withdrawal. Then contact support through the published route in your account, providing that reference. Do not submit a second withdrawal request while the first is still pending.