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These terms set out what ec67 expects from you and what you can expect from us — covering how your account works, how transactions are recorded, and where this policy applies. Access and eligibility depend on your local law and the regions we support.
By opening and using an ec67 account, you agree to the conditions described on this page. These terms apply to every action taken inside your account — logging in, submitting a deposit via bKash or Upay, viewing your transaction history, and placing activity in any part of the platform. They also apply to how we store and handle the information you provide during registration and account verification. We update these terms when our operating conditions change. When that happens, the revised version is published here with the applicable date. Continuing to use your account after a revision means you accept the updated terms. If you disagree with any part of the current terms, the appropriate step is to stop using the account and contact our support team to close it. Availability of this platform — including wallet funding via bKash or Upay — depends on whether access is permitted under the laws applicable to your location. We do not make representations about legality in jurisdictions we have not verified. It is your responsibility to check whether using this platform is permitted where you are. Our support team can direct you to the current list of supported regions.
These terms define what falls inside and outside their scope. Not every service you reach from ec67 is governed by the same set of rules — read this section carefully before assuming coverage extends to a third-party link or tool.
Covered in full. This includes login, password reset, session behaviour on mobile and desktop, and any action taken while signed into your ec67 account. Account suspension or closure decisions are also governed by these terms.
Covered where the transaction originates inside your ec67 account. Deposits and withdrawals processed through bKash or Upay follow our stated transaction rules. Delays or errors originating on the wallet provider's side fall under that provider's own terms.
Covered for all content we publish directly — game lobbies, account pages, policy documents and support articles hosted on ec67. We are responsible for accuracy of information we generate and publish here.
Not covered. External sites, payment provider interfaces, game studio platforms and any link that takes you away from ec67 operate under their own terms. We carry no liability for the content or conduct of those third-party services.
These terms give you concrete actions — not just obligations. You can review your full transaction history directly inside your account dashboard at any time; the record includes every bKash and Upay transaction logged against your wallet. If you spot an error in your registered details, you can request a correction by contacting our support team through the live chat or email route shown on the contact page. We aim to process correction requests within the timeframe stated in your support ticket response. If you believe a transaction has been incorrectly recorded or a wallet deduction was not reflected in your account balance, raise a dispute through support and reference the transaction ID shown in your history. We keep transaction logs for the retention period noted in our data policy. You can also request a summary of the personal data we hold on your account — see the trust section below for how to submit that request.
Open the transaction history tab inside your account. Every bKash and Upay deposit and withdrawal is listed there with a timestamp and status. You do not need to contact support to view this — it is available to you directly.
Contact our support team with the correction you need and the detail currently on file. We will verify your identity against the registration record before making any change to sensitive account fields.
If any clause here is unclear, use the live chat or email route to ask us directly. We will respond with a plain-language explanation of how that clause applies to your account situation.
You may request that we close your account at any time. Contact support to initiate this. Any pending balance will be handled according to the withdrawal process in effect at the time of the closure request.
If something in these terms needs clarification, or if you need to act on any of the rights described above, the following contact routes are available. Use the channel that suits the urgency of your question.
The chat icon is visible on the ec67 site when you are logged in. Use this for questions about a specific transaction, an account detail correction, or any clause in these terms you need clarified quickly.
Send your query to the support email address listed on the contact page of ec67. Include your account username and the specific term or transaction reference you are writing about so we can locate the relevant record.
The help section on ec67 contains published articles covering account access, wallet transaction steps for bKash and Upay, and policy summaries. Check there first for common questions before opening a support ticket.
Knowing how we manage your account data and apply these terms matters as much as the terms themselves. Here is what we do across the four areas that affect you most.
We collect only the information needed to operate your account and process transactions — registration details, transaction records and session logs. We do not sell account data to third parties. How long we retain data is stated in our data policy, accessible from the account settings page.
We use cookies to keep your session active and to remember account preferences across visits on mobile and desktop. You can manage cookie settings from your browser. Disabling certain cookies may affect account functionality, including the transaction history display.
Your account is protected by the login credentials you set at registration. We strongly recommend using a unique password not shared with your bKash or Upay wallet. If you suspect unauthorised access, contact support immediately using the live chat route so we can place a hold on the account.
If you want to request a change to how we process your data, or if you want a copy of the information we hold, contact us via email with the subject line 'Data Request'. We will respond through the same channel within the timeframe confirmed in your reply.
These are the questions we see most often about how our terms work — covering account access, transaction records, data rights and what happens when terms change.
Yes. Any deposit or withdrawal you process through bKash or Upay inside your ec67 account is covered by these terms. If an error occurs on the wallet provider's side, that falls under the provider's own terms, but the record of the transaction in your ec67 account is governed here.
We publish the updated version here with the applicable date. If you continue using your account after that date, you are accepting the revised terms. If you do not agree, contact support to discuss closing your account before the change takes effect.
Open your account dashboard and navigate to the transaction history section. Every deposit and withdrawal — including bKash and Upay entries — is listed there with a status and timestamp. No support contact is needed to access this view.
Yes. Send an email to our support address with the subject line 'Data Request' and your account username. We will confirm receipt and respond with the information we hold, within the timeframe stated in our reply.
Access and eligibility depend on your local law and the regions we currently support. We do not confirm legality in jurisdictions we have not verified. Check whether using this platform is permitted in your location before registering or funding your account.
Go to your transaction history and note the transaction ID. Then contact support via live chat or email and reference that ID. We will review the record and respond with a plain explanation of what was logged and why.